How do I return an item?
SHIPPING AND RETURNS:
If you have any questions regarding a Return, please contact us via email or call 954.670.1600. Our Customer Service Department is available for your assistance Monday-Friday, 9 a.m. to 6 p.m., Eastern Standard Time.
NOTE: International (non-Continental US) orders/shipments are not returnable nor refundable.
- RETURN POLICY: Some of the items shown on this website are custom order items are not returnable. CLOSEOUT items are NOT returnable. Please check with our Customer Service Department at 954-670-1600 if you have questions regarding this policy.
- Shipping charges are not refundable.
- Items must be returned, freight prepaid, within 15 days of receipt of original shipment, and in the same condition they left our premises.
- A 20% re-stocking charge will apply.
- You must obtain a RMA (Return Merchandise Authorization) prior to returning any items. Email or call Customer Service at 954-670-1600 for an RMA Number. This code is provided to ensure that your request is handled and processed both quickly and efficiently. Therefore, it is important that this number be printed on both the inside and outside of the package being returned. This will expedite the process and allow us to correct the problem more efficiently. Note that some items are not returnable (example: custom made items, special orders, expedited shipping items, etc.)
- Please check with our Customer Service Department at 954-670-1600 if you have any questions regarding this policy. RestaurantLights.com reserves the right to deny any product return for any reason.
- Damaged Goods: Should an item be received broken or damaged, email or telephone our Customer Service Department at 954.670.1600 within 5 days from delivery. A Return Merchandise Authorization (RMA) will be issued. Claims will be placed with the appropriate freight carrier for reimbursement.
- Missing or Non-Shipping Damaged Items: All claims for missing or non-shipping related damaged merchandise must be placed within 10 days of delivery of the order. Please contact our Customer Service Department immediately at 954-670-1600. We are not responsible for damaged or missing goods claims placed after 10 days of receipt
- Please contact customer service for more information on returning an item. Thank you.
We look forward to your continuing patronage!